Emergency Communications Plan

Devvi’s Emergency Communications Plan summarises the roles, responsibilities and protocols that will guide Devvi in promptly communicating with its participants and the public during an emergency or crisis.

Disasters, emergencies and crises disrupt Devvi member institution’s normal activities and may require activation of various specific emergency plans depending on the issue at hand. This Emergency Communications Plan summarises Devvi’s ability to communicate vital information to members, students, parents and the public.

Devvi is to be as responsive as possible to news media in a manner that does not compromise our operational response or the privacy of our students.

The audiences for this plan include Devvi students, institutional members, staff, alumni and the media. State, federal, consulate and embassy officials will be notified on a case-by-case basis.

DEVVI’S CRISIS MANAGEMENT GUIDING PRINCIPLES

  • Devvi is committed to addressing immediate action necessary to maintain security and health of program participants.

  • Devvi is committed to collaborating participants and Program Coordinators to help facilitate the exchange of information in a timely way and to support the efforts of coordinators on-site during emergency situations.

  • Devvi is committed to providing participants resources for pre-departure and on-site tools to help decrease risks to the best of our ability.

  • Devvi is committed to communicating with our stakeholders proactively and honestly while respecting a student’s right to privacy.

  • Devvi is committed to transparency in our decision-making processes and policies.

  • Devvi is committed to remaining knowledgeable on best practices in the field of international education and aware of cultural differences regarding health and safety.

We realise that in a crisis, people will likely expect Devvi to have more information than we may actually have. That makes it imperative for us to speak with accuracy about what we know and not speculate about details we do not know. We will use multiple channels to reach as many people as possible with accurate and timely information. This is especially important during and in the first hours and days following a crisis.

Our goal is to be open, accountable and accessible to all audiences, while mindful of legal and privacy concerns.

ASSESSING THE SEVERITY OF A CRISIS OR EMERGENCY

Devvi defines an emergency as any situation that poses an immediate or potential risk to the safety, security or health of Devvi participants. Emergency situations include but are not limited to:

  • Major accident, injury or illnesses

  • Natural disasters

  • Terrorist events/shootings

  • Civil unrest

  • Victim of a violent crime or physical assault

  • Sexual assault

  • Arrest; detention; deportation

  • Disappearance or missing person

  • Death of a participant

  • Epidemic

  • Theft/robbery

  • Health epidemic

A “perceived emergency” results from events that are not immediately threatening to the health or safety of program students or staff, but which may be viewed as such by family and friends at home, or by the media. In many instances, a perceived emergency must be treated as a real emergency.

In assessing a crisis or emergency, the severity and level of response needed may vary. To that end, we categorise crises based on the level of response expected to be reasonably necessary based on known facts.

Level 3 – incidents that have limited impact on Devvi and can be managed through routine protocols and procedures with a Program Coordinator.

Level 2 – incidents that have the potential to have broader impact or that require cooperation among units to effectively manage and resolve them and that require adaptation of routine procedures.

Level 1 – incidents that present substantial risks to the Devvi participants or Devvi’s reputation

FOR ONGOING CRISIS MANAGEMENT

Our goal is to get any crisis or emergency under control as quickly and safely as possible so Devvi’s member institutions and Devvi participants can resume normal operations. The overall approach will be to pursue the applicable recovery plan working with our member institutions, global emergency consultants and local government officials as much as reasonably practical and warranted based on the circumstances.

Any questions?

info@doadevvi.com

0141 482 7020

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© 2018 by Devvi Ltd